This policy explains refund conditions, processing timelines, and situations where refunds may not be available.
Before materials are submitted or processing starts, eligible refund requests may be accepted according to order status.
After submission to third-party authorities, paid government fees and completed service portions are generally non-refundable.
Refunds are not available for delays or rejection caused by inaccurate information, missing documents, or non-cooperation.
Completed expedited service fees, translation work, and document handling already delivered are generally non-refundable.
Please submit refund requests through official support channels with order number and reason for review.
Approved refunds are returned to the original payment method. Arrival times depend on payment provider processing cycles.
Promotional discounts, coupons, or bundled services are handled according to campaign terms and order details.
In case of policy updates, the latest published policy on the website shall prevail.